Toll Free No. 18001020280
Trial Period of 120 Nights
Free Doorstep Delivery
15 Years Warranty
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FAQs
Answer

Yes, we will be able to help you with the replacement in case you have ordered the wrong sized mattress while charging you just the logistics cost. However, we recommend that you measure your bed with the right tools without assuming the size and avoid all the trouble.

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Yes, absolutely. If you decide not to keep your mattress, we would refund any instalments paid and cancel the agreement for you.

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Yes. We offer a 15 years manufacturer warranty on all our mattresses. We also promise a 120 nights trial period to ensure utmost comfort and convenience for our customers. We offer a one year warranty for the wedge pillow, pillows and pet bed. We also offer a five year warranty on our topper.

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In case of any inconvenience, feel free to contact us. Details for the process of refund and exchange and warranty conditions are provided with the product.

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No. The 120 Nights Free Trial is limited to the first product only. We don’t offer the same feature with exchanged products.

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Yes. To ensure the maximum convenience for our customers, we allow such exchange procedures, but exchange requests of such nature can be made only once.

Answer

If you are not satisfied with your mattress, just email us at care@urbanbed.in or call us at our toll free number. We will arrange for a pick up and exchange the product or refund your entire amount.