FAQs Popular Questions
Q:1 What are the different mattresses that are manufactured by UrbanBed?
Answer
At UrbanBed, we offer three types of mattresses, the Zen Memory Foam mattress, the Core Dual Support Orthopaedic Mattress and the Ninjaback Orthopaedic Mattress. These mattresses are available in 29 standard sizes in thickness levels of 6" and 8".
Q:2 Are UrbanBed products certified?
Answer
UrbanBed foam mattresses are manufactured using the highest quality of raw materials imported from the USA, Japan and Germany. The foam and fabric comply with the highest safety standards in the industry.
Q:3 How durable is your mattress? How long will it last?
Answer
We offer a 15 years manufacturer warranty on all our mattresses. But, with proper care, the mattress can last longer.
Q:4 What is the weight capacity of the UrbanBed mattress?
Answer
UrbanBed mattress will support a person weighing up to 100-120 kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 200-220 kg.
Q:5 What is the weight of the mattress?
Answer
Your UrbanBed mattress reaches you in a compressed "Mattress in a Box" form which makes it easy to handle, easy to transport and quick to unbox. Though the typical weight would be as follows:
| Mattress | Approx in Kg | Single | Double | Queen | King |
|---|---|---|---|---|---|
| Core Dual Support mattress | 6” / 8” | 8 / 11 | 11 / 15 | 14 / 19 | 18 / 24 |
| Zen Memory Foam mattress | 6” / 8” | 9 / 12 | 12 / 16 | 16 / 21 | 20 / 26 |
| Ninjaback Orthopaedic Mattress | 8” | - | 12 / 16 | 16 / 21 | 20 / 26 |
Q:6 How firm is the UrbanBed mattress?
Answer
The UrbanBed mattress has been designed and created to suit the majority of the population and because there is so much more to a mattress than just soft or firm, we often avoid placing it on a soft - firm scale.
Q:7 Does the bed base make a difference?
Answer
Yes. We recommend you to use a bed base that is solid and firm. The foundation of good sleep is the combination of a comfortable bed and the right mattress which can mean the difference between a restorative night’s sleep and poor-quality sleep.
Q:8 Is the UrbanBed mattress safe?
Answer
Yes. All our UrbanBed products are totally safe for all adults and children, including infants. The foam used in our products is manufactured in-house using the highest quality of raw materials. All our products are tested in our laboratories for quality-check, and to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.
Q:9 Is there any difference between UrbanBed Mattress and other Mattresses available on other websites?
Answer
Yes.
| UrbanBed | Competition |
|---|---|
| Zero inorganic filler | FIlled foam. Unhygienic, harmful, and uncomfortable foam. |
| Authentic HR foam "Resiflex" | Counterfeit HR foam |
| Authentic, high-quality Memory foam “Viscoflex” | Poor quality memory foam |
| Water-based glue | Solvent-based glue (harmful, releases toxic odour) |
| Milliken colourants. Safest colouring technology for foam. | Low-quality dyes used which are extremely unhygienic and harmful to the skin. Also releases the toxic odour. |
| Higher-density foam | Low-density foam. Mattress weight is 30-40% less. and sold at the same price. |
Q:10 I am pregnant. Will the mattress from UrbanBed be suitable for me?
Answer
UrbanBed has designed its mattresses to offer the same cosy, restful support for pregnant women as for all other adults. Our UrbanBed mattresses are chemical-free and perfectly safe for pregnant women to use.
Q:11 What sort of mattress should I choose if I have a bad back?
Answer
We would recommend you to check with your doctors in this regard. As per their advice, you can choose either of the two types of mattresses we sell, as per the firmness that you find comfortable.
Q:12 What sort of mattress is best for people with asthma or other types of allergy?
Answer
We use anti-dust mite treated fabrics. Though, with time, all beds attract house dust mites, whose droppings are highly allergenic. Regular cleaning, airing and the use of protective covers will reduce the effect.
Q:13 How do I care for my UrbanBed mattress?
Answer
We suggest the following to increase the longevity of the mattresses:
- Air your mattress - Allow the body’s moisture to evaporate out.
- Maintain the neatness of your mattress
- Vacuum clean the mattress and base from time to time to remove this dust.
- While there is no right or wrong answer to the question of how often a mattress needs cleaning, every six months is advisable.
Q:14 What are the wash care instructions to clean the mattress?
Answer
We manufacture our products with great love and care and want our customers to do the same. So, we’ve listed the UrbanBed-specific washing instructions in a leaflet shared with you along with the mattress.
Q:15 Is the mattress cover removable and washable?
Answer
Yes, the mattress cover is removable and can be machine washed.
Q:16 Where can I order my mattress online?
Answer
You can order our mattress from our website www.urbanbed.in using phone, laptop or computer. If you have any other queries, write to us on care@urbanbed.in or call us on 180010202080. We will be happy to assist you.
Q:17 Can I place an order for a replacement mattress cover?
Answer
At UrbanBed we can provide a replacement cover for an additional charge. Get in touch with us at care@urbanbed.in or call us on 180010202080 and we will respond to you with the details of the cost of the mattress.
Q:18 What are the benefits of the UrbanBed mattress cover?
Answer
The UrbanBed mattress cover consists of a blend of polyester, viscose and lycra materials. It feels soft and environment friendly, breathable, washable and protects against dust, mites and bacteria. It will protect you from the layers from dust and keep the Layers intact, allowing a healthy environment and peaceful sleep. Other features just for you include a cover which is washable, durable, anti-mite, anti-dust. Thus, the washable mattress will help you prolong the life of the mattress.
Q:19 Can I apply two coupons together to buy a product?
Answer
No. As a customer, you can use only one coupon at a time for purchasing an UrbanBed Mattress or any other product.
Q:20 Is No Cost EMI available?
Answer
Yes, we offer No Cost EMI option for the purchase of our products, but your credit or debit card should have the facility.