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Describe the logistics arrangements that UrbanBed offers?
Answer :
Fedex. Shipping of the UrbanBed products is free in India and is managed by Fedex and Shippigo - our delivery partners. For express delivery requests and any custom instructions, get in touch with us at care@urbanbed.in or call us on +919810114373, 180010202080.
Where are the products manufactured?
Answer :
The products are manufactured in India using the world’s best foam production and cutting machines along with the highest quality raw materials from the US, Germany and Japan.
How can I cancel my order?
Answer :
Please contact customer care to cancel your order.
How long does delivery take?
Answer :
Every dispatch usually takes place within 4 days of order confirmation. Post dispatch, the delivery can take in between 7-15 days depending on your location. In the case of a remote location, it may take up to 21 days. For custom sizes, please do add 2-5 additional days for dispatch to the delivery timeline.
Can my billing address be different from my delivery address?
Answer :
Yes. Please contact our customer care department for such requests.
What if there is a defect in the delivered product on arrival?
Answer :
In such a case, do not accept the delivery of the product. If you have received the order, please do not open it and send photos to customer care.
